Shipping & Returns

MYCYBERSALE Shipping rates valid from 9 - 13th October 2017.

All orders (including multiple orders throughout the week - you will only pay for shipping ONCE) & prizes will be combined and shipped after 13th October 2017. ETA of delivery to Malaysia & Singapore is 5 - 10 working days, ETA of delivery to other countries is 10-15 working days.

Please understand that items may not arrive as quickly as usual due to the sale. Our Express Shipping option is still available (charges below) if you want to receive your order urgently.

We currently ship to the countries listed below. For shipping to other countries, please Message us by clicking on the chat button (lower right) or contact us for a custom shipping quote. Orders are shipped directly from Japan or from our new branch in Malaysia. 

Standard Shipping - ETA 10-15 working days   (package is tracked)

Express shipping - ETA 6-10 working days (package is tracked & insured)

Country MYCYBERSALE

Standard Shipping

Free Standard Shipping
Express Shipping Free Express Shipping
USA  & UK

USD10 ,

Free > US45

USD15
>USD70
USD20 >USD125
Canada

USD10 ,

Free > US45

USD15
>USD70
USD20 >USD125
Malaysia

RM10 ,

Free > RM85

RM35 >RM150
RM60
>RM320
Singapore

SGD5 ,

Free > SGD40

SGD10
>SGD65
SGD26 >SGD150
Indonesia *New Customs laws, cosmetics are taxed by Indonesian customs USD12
>USD70
USD18 >USD139
New Zealand

NZ10,

Free > NZD70

NZD20
>NZD80
NZD28 >NZD160
Australia

AUD10,

Free > AUD70

AUD18
>AUD80
AUD26 >AUD160
EU - Norway

USD10,

Free > USD65

USD20
>USD70
USD22 >USD125

 

Returns & Refunds

  • We have a 14 day return policy. If the product you receive is not to your satisfaction, you can return it to us within 14 days.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We have returns addresses in Malaysia, New Zealand & Japan.
  • Customers will bear part of the cost of shipping the refunded items. The international shipping fee will be partially refunded by Luxella.co with store credit of up to RM15. However, we do have returns addresses in Malaysia, New Zealand & Japan so you can choose the most cost effective one.
  • In the unlikely scenario that a wrong item is sent to you, we will cover 100% of the cost of return shipping.
  • There are certain situations where only partial refunds are granted (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days of approval.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@luxella.co

Exchanges (if applicable)
We will replace items at no extra cost to you if they are defective or damaged in transit. If you need to exchange an item, contact us immediately at hello@luxella.co and we will send you instructions on getting your item to our returns centre in Malaysia, Japan or New Zealand.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.