All orders (including multiple orders throughout the week - you will only pay for shipping ONCE) & prizes will be combined and shipped after 13th October 2017. ETA of delivery to Malaysia & Singapore is 5 - 10 working days, ETA of delivery to other countries is 10-15 working days.
Please understand that items may not arrive as quickly as usual due to the sale. Our Express Shipping option is still available (charges below) if you want to receive your order urgently.
We currently ship to the countries listed below. For shipping to other countries, please Message us by clicking on the chat button (lower right) or contact us for a custom shipping quote. Orders are shipped directly from Japan or from our new branch in Malaysia.
Standard Shipping - ETA 10-15 working days (package is tracked)
Express shipping - ETA 6-10 working days (package is tracked & insured)
Free Standard Shipping
|Express Shipping||Free Express Shipping|
|USA & UK||
Free > US45
Free > US45
Free > RM85
Free > SGD40
|Indonesia||*New Customs laws, cosmetics are taxed by Indonesian customs||USD12||
Free > NZD70
Free > AUD70
|EU - Norway||
Free > USD65
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days of approval.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We will replace items at no extra cost to you if they are defective or damaged in transit. If you need to exchange an item, contact us immediately at email@example.com and we will send you instructions on getting your item to our returns centre in Malaysia, Japan or New Zealand.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.