We provide free shipping from Japan with purchases over:
RM150 for free standard shipping to Malaysia
SGD80 for free standard shipping to Singapore
NZ90 for free standard shipping to New Zealand
AUD80 for free standard shipping to Australia
Free express shipping with tracking and insurance is also provided for higher purchases. More details here.
- We purchase from reputable Japanese suppliers and shops to ensure that our stock is always authentic and fresh. - Every item is checked to ensure that it is not close to expiry or defected.
- All LM Laduree products are bought from LM Laduree boutiques in Tokyo, and each item purchased by Luxella.co is recorded and stored in the LM Laduree shop system under our membership numbers.
- We stand by the authenticity of our products and if you have any problems with a purchase, send us an e-mail at firstname.lastname@example.org and we will make it right
- All purchases come packaged in customized Luxella.co packaging and with a little surprise. We want every purchase to make you feel special and pampered!
- If there's a product you want and we don't have it, just let us know & we'll try our best to source it for you. We always listen to our customers. Say hi to us at: email@example.com
14 Day Returns
If you are not satisfied with your product, we have a 14 day returns and refund policy. You can find out more about our returns policy here